Simon Kissane
Contact Centre Performance Improvement Specialist
Simon is a highly experienced contact centre operations leader and performance improvement specialist. He has spent the last 20 years in contact centre operations focussed mainly on the telecoms sector.
He has significant experience managing both small- and large-scale onshore and offshore contact centres covering the UK, South Africa, the Philippines, and India. He has a proven track record of delivering innovative customer-led transformational change using his insights to build relationships in complex, highly-matrixed global businesses. Simon has also held senior management positions at some of the UK’s biggest brands.
Simon runs our Customer Experience as a Service (CXaaS) capability along with Meredith Sharples. This service aims to support companies with their contact centre operations, particularly as they scale, ensuring customer satisfaction is supported by the right infrastructure, training, and metrics.
Simon is a passionate Liverpool fan. To relax he loves to cook and experiment in the kitchen. Most weekends he can be found exploring the countryside with his partner, Jana, and 16 month old whippet, Mollie.
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