Digital Infrastructure
Connecting the world with fast & reliable services
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AI CSAT
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AI CALL CENTRE
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Innovate & Connect
We are committed to using our knowledge and experience to help our clients make a better impact on the world. Through our global network of consultants and parters we are committed to making connections, improving customer experience and creating fast, reliable services for businesses and their customers.
Our customer experience services provide everything you need to exceed the digital needs of your customers: AI CSAT, Voice of the Customer, analytics, training, contact centre design, and AI contact centre platforms.
Contact Centre Design
A premier solution for businesses committed to providing exceptional customer service. Our expertise lies in leveraging advanced technology, specifically Artificial Intelligence (AI), to develop sophisticated and innovative contact centre designs tailored to optimise customer experience (CX) from the beginning of the customer journey.
We use an innovative design service that puts your sales teams at the heart of the process. Our CX team will support you throughout the design stages and offer a complete turnkey solution as well as training and coaching your sales teams as required.
AI CSAT
In the era of customer-centric business models, we understand the indispensability of providing not just a service, but an experience; thus, we focus meticulously on customer satisfaction.
Our approach employs a unique combination of AI platforms and AI CSAT (Customer Satisfaction Score) analytics to manage, monitor, and enhance interactions between your business and your customers. This facilitates a streamlined, efficient, and consistently high-quality interaction that elevates your overall customer experience.
AI Call Centre
Trust our team to mix the right blend of technology, human touch, and strategic planning to deliver an AI contact centre design that prioritises the one fundamental aspect of your business: your customers.
We have entered a new era for customer experience. With the advent of AI and high digital consumption, customers expect self-service solutions and personalised communications that learn and adapt to their needs. Despite these innovations, the human touch, especially for complex queries and complaints, has never been more important.
Make sure your combine the best of both worlds by using our knowledge base and experience, as well as our trusted partners in the field.
FTTP / Altnet Services
We recently partnered with Indigo, a network design and infrastructure specialist, to create a unique service wrapper that combines technical due diligence with a full suite of design and integration services.
Unique in the market, this service is of particular use to FTTP and altnet providers who are looking for a cost-effective means to scale their networks. We can also provide a full range of M&A services for providers looking to acquire or divest business units.
Contact our Infrastructure experts
We are the consultancy with no consultants. There is no substitute for real-world experience. We are a highly collaborative team of senior level executive professionals able to adapt.
