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Delivery of a Telephony Transformation Project for an NHS Foundation Trust
By implementing a VoIP system to reduce costs, promote collaboration, and streamline patient care
Our Partner and VoIP expert, Mario Hanzek, recently completed a telephony transformation project for one of the major Healthcare NHS Foundation Trusts, with over 4,000 telephony users.
The project aimed to exchange several of the original phone systems with a hosted state-of-the-art VoIP (Voice over Internet Protocol) system.
The key objectives were to reduce costs, enhance flexibility, improve scalability, and ensure superior call quality. In doing so, Mario implemented, end-to-end encryption for enhanced security, seamless integration with existing platforms, and collaboration among employees and patients.
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Project
Overview
The NHS Foundation Trust was facing numerous communication challenges, the most significant being:
- Increased cost of maintenance contracts for on-premise telephony systems
- Call costs across multiple service providers
- Limited flexibility for remote working and long-distance collaboration between teams
- Outdated hardware
These challenges disrupted communication within the organisation, therefore impacting operational efficiency and crucial patient care.
Why VoIP?
Cost Reduction: Implementing VoIP significantly reduces maintenance and call expenses. The organisation can now make calls over the internet, thus avoiding associated with traditional phone lines.
Flexibility: With the new VoIP system, employees gained the flexibility to make calls from anywhere or any device with internet access. This is particularly beneficial for staff working remotely or in different healthcare facilities.
Collaboration: The VoIP system promotes seamless collaboration among the trust's healthcare professionals, allowing for instant communication across various departments and with patients. This is further enhanced by the system's video conferencing and messaging capabilities.
Scalability and Functionality: Using VoIP allows for easier scalability and flexibility to accommodate the growing needs of the healthcare organisation. Additional features, such as contact centres, voice recording, voicemail-to-email and call forwarding, were easily integrated, providing enhanced functionality as required, regardless of the user's location.
Integration: The VoIP system slots in perfectly among the trust's existed applications and processes. This integration streamlined administrative tasks, improved patient management, and enhanced overall operational efficiency.
Outcomes & Results
1
This successful telephony transformation project for the NHS Foundation Trust proves the positive impact that VoIP technology can have on communication within healthcare organisations.
2
The project successfully addressed challenges related to cost, flexibility, collaboration, scalability, and integration.
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