Summary

Most telecoms operators now have AI agents in production. The harder question is what comes next. Moving from a handful of pilots to autonomy at scale is where the difficulty begins: risks multiply, governance must shift from checking a model’s output to controlling dynamic actions across whole processes, and costs can rise as technology stacks grow more complex. Decisions taken now will either support scale or need unpicking later.

Creating a Roadmap to Agentic Maturity sets out a five-stage path from first use case to scaled autonomy. It shows how to choose agent-ready processes, run pilots that prove value, and build the long-term plan and autonomy architecture that scaling demands – with governance priorities, technical requirements, and organisational changes mapped across every layer.

Written by Charlotte Patrick, a former Gartner Research Director with nearly 20 years in telecoms, the report distils a fragmented, fast-moving body of vendor, academic, and industry thinking into one practical structure. For CTOs, AI and automation leaders, and the vendors supporting them, it is a clear basis for sequencing investment, managing risk, and avoiding months of costly rework.

Cost

$995

Delivery

Digital file