Cambridge MC Supports Delivery of Global EV Charging Hubs

Using our significant experience in project management to roll out an effective and consistent delivery programme


Client is a multinational oil and gas company with a strong focus on the renewable energy market and electric vehicle charging. 


They have a large portfolio of company owned sites in the UK, Europe, US, Australia, and New Zealand—and they aim to offer EV charging services in all of these locations. 


EV charging services will be provided at both company-owned, and dealer-owned sites in every region.


The client's main focus is on building high priority EV charging hub sites together with their strategic partners in the centre of big cities (e.g., London, Amsterdam, etc.) or other high profile locations like the NEC in Birmingham, UK. 

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Project

Overview


The client wants to invest into network infrastructure (WAN, LAN, WLAN) to provide EV charger connectivity with a PCI compliant payment solution, in order to deliver a reliable and secure service and the best customer experience possible. 


The goal is to provide the same experience and services on all EV charging sites that carry the client’s logo while not being directly in charge of making decisions as to which locations will be equipped with EV chargers. As the EV estate grows, there will be new partners and new sites coming into scope constantly.


This EV charging programme delivery needs to be closely aligned with other network upgrade programmes running simultaneously on all customer owned/operated sites in multiple countries. 


The client approached us to support the development and implementation of a ‘cookie-cutter’ network connectivity solution that would be accepted and implemented in cooperation with their teams responsible for the deployment.

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Specific Challenges


  • Client's huge efforts to establish themselves in the EV charging market in UK, EU, ANZ, and US led to a significant disconnect between company departments involved in the programme delivery. 


  • Most of the client's attention was placed towards finding the right partners for the EV charging hardware, but there was no dedicated point of contact to provide expert advice on the network connectivity—as this aspect of the delivery had not been properly assessed before deployment activities started. This disconnect led to a missed opportunity to leverage customer owned network infrastructure, which was pre-existing at most EV charging locations. 


  • The lack of cooperation and visibility across departments involved in the EV charging programme led to different engineering and networking standards used in the countries that are part of the EV charging programme, resulting in not only the customer incurring unnecessary costs of the rework/re-design, but also the monthly recurring charges of an inadequate network solution.


  • The complexity of the programme required a large number of teams to be mobilised and focused on delivery in each country/region. Specific teams were set up to promote the EV charging services to other strategic partners with various types of offers. None of these teams cooperated with the network connectivity teams in any efficient, regular, or scalable manner. And although a high level agreement was made to promote a single, cookie-cutter network connectivity solution (moving away from SIM cards towards hard wired connectivity), no steps were taken to translate this agreement into action on a global scale.

Solutions


  • Our first objective was to understand the organisational structure of the various departments working on the EV charging programme. The access to site designs, engineering standards, site plans, and future deployment plans was crucial to understanding the scope and to propose a viable network solution. At the end of this investigation, we had 1291 sites of various sizes in scope, spread across 8 countries and 3 continents. This scope was always changing as the number of sites was set not by our client's team, but by an altogether different department. 


  • Due to global chip shortages, the lead time on network equipment has been 3-4 times longer than normal, so it became critical to ensure that purchase orders were placed in time and the costs included in the appropriate budgets. Once we understood the scope and targets the client was set to achieve, we finalised the solution and calculated the amount of network equipment needed to deliver the service. We managed the network equipment ordering and delivery process.


  • At the same time, we were informed of a BT/Openreach partnership with our customer and were asked to manage the delivery of the  lines for high priority EV hub sites. We became the main point of contact and immediately saw the challenges with new line deliveries. As part of the feasibility study, they required us to know not only which BT products were available on each potential EV hub location, but also what point of connection BT/Openreach use to connect from, and what route the new line would need to take. This requirement was resolved by ordering and managing standalone surveys and by requesting a dedicated Openreach Project manager who would support all new line deliveries for our customer. 

Further Challenges


  • The next challenge was to ensure all sites have the necessary network infrastructure provided during the civil works for the EV chargers. This way, the cabling is done by the same EPC who is pulling electric cables, therefore minimising the costs of this activity and reducing the duration.


  • The EPC contractors needed a clear set of instructions and SoW. Our team took the initiative to put the necessary documentation together and work with the customer’s global engineering teams to add this new requirement to their official engineering standards.


  • During this lengthy process, the client was not only extending the scope of various types of delivery (i.e. greenfield sites v. brownfield sites; unmanned sites v. large retail sites) but also discovering new devices requiring network connectivity as per the EV chargers manufacturers’ designs, e.g. LV pillars.


  • This new standard was crucial in implementing a new network connectivity design that ensured all EV charging sites utilise customer’s pre-existing network infrastructure, which was uplifted if necessary, e.g. bandwidth increase on an existing circuit, additional switch/access point installed and configured, etc. Our team was tasked to make the decision and chose an approach which is site specific but also in line with the ‘cookie-cutter’ solution our client requested.


  • As the client's EV estate grew, it became obvious that our team needs to work more closely with product owners and have access to technical specs of various EV charger manufacturers. Each model posed a new challenge as some manufacturers did not have ethernet connectivity enabled for the specific charger or are using a single unmanaged network device to provide connectivity for up to 4 chargers at the same time.



  • These variants needed to be explored and captured in the network design documents, and signed off by client network architects and digital security. We also had to ensure the new network solution contains provisions for a PCI compliant payment solution.


  • The biggest challenge has always been communication. Decisions made at a high level were not properly communicated to all the team leads and our team was put in a position where we had to explain decisions and requests to various technical and non-technical departments within its organisation—as well as to their third party vendors and other suppliers. Securing their support and trust, necessary for implementation of the new network solution, required building a strong relationship and gaining knowledge of their SoW, targets and approaches.

Team


Outcomes & Results


01

First EV Hub in Luxembourg

The solution we managed to design and implement was successfully deployed on a pilot site in Luxembourg, which was the first EV hub site the client has delivered in this country.

02

8 Sites in the Netherlands

The biggest impact was on client's market in the Netherlands, with 8 hub sites delivered: generating revenue of 762,000 euros YTD.

03

Sites in the US and UK

We are rolling out the approved ‘cookie-cutter’ solution to hub sites in the US and UK.

04

Single Point of Contact

Providing guidance to various teams involved in the EV charging delivery – we became a single point of contact for any network connectivity-related questions, from EV chargers to payment terminals.

05

Cost Projections

We were asked to put together cost projections for 2024/2025, based on the EV charging offers the client provided.

06

Further expansion

Requested to deliver network connectivity for EV chargers in 9 countries across 3 continents.

Get in touch with Our Consultants today


We are a highly collaborative team of senior level executive professionals able to adapt to any business challenge. We deliver the expected strategic outcomes on time and on budget.

+44 (0)1223 750335

info@cambridgemc.com

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Just some of our clients


Amazon

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Audi

Audi

BT
Post Office

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BA

BA

BP

BP

Amazon

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